Refund Policy

Refunds (if applicable) & Exchanges 

If you received an item and it is defective or damaged please contact us via email at hello@kwangoo.com within 14 days of receiving your delivery. We will endeavour to replace the item or provide a refund for the cost of the item if necessary.

If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or an exchange.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Substitutes

If something you have ordered is not available, we may choose a substitute. If it costs less, we charge you less. If it costs more, we won't charge you the extra.